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            Software Support Contacts
             
             
             
            Applied's Software Support
            We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.
            Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.
            For additional assistance, please select your region for your local support center contact information.
             Select your region
             North America
             
             
             
            Hours: 7:00 AM – 6:00 PM Mountain Time
            Product
            Email Contact
            Voice Contact
            Activity Manager
            apf_support@amat.com
            801-736-3300
            APF RTD/Reporter
            apf_support@amat.com
            801-736-3300
            Auto ID
            Contact your support engineer
            801-736-3300
            AutoMod
            automod_support@amat.com
            801-736-3300
            AutoSched AP
            autoschedap_support@amat.com
            801-736-3300
            CELLworks
            cellworks_support@amat.com
            978-795-8011
            CFM/CSM
            Contact your support engineer
            801-736-3300
            CLASS MCS 3
            Contact your support engineer
            801-736-3300
            CLASS MCS 5
            classmcs5_support@amat.com
            801-736-3300
            Cornerstone
            cornerstone_support@amat.com
            978-795-8011
            E3 Platform / FDC / R2R
            e3_support@amat.com
            408-563-7798
            FAB300
            9:00 AM - 6:00 PM PT
            crc_fab300@amat.com
            For FAB-down situations, Platinum customers should use the contact number given by Support
            FACTORYworks
            factoryworks_support@amat.com
            978-795-8011
            iDurables
            factoryworks_support@amat.com
            978-795-8011
            MBTC / MyPro
            ees_service@amat.com
            408-563-7798
            MTS
            Contact your support engineer
            801-736-3300
            NeXus
            crc_toolnexus@amat.com
            408-563-7798
            OCAPS
            factoryworks_support@amat.com
            978-795-8011
            Open MTS
            Contact your support engineer
            801-736-3300
            Patterns
            patterns_support@amat.com
            978-394-7725
            PROMIS
            8:00 AM - 8:00 PM ET
            promis_support@amat.com
            800-784-6778
            Sentinel
            sentinel_support@amat.com
            408-563-7798
            SPACE
            space_support@amat.com
            978-795-8011
            STATIONworks
            stationworks_support@amat.com
            978-795-8011
            TransNet MCS
            Contact your support engineer
            978-795-8011
            TRMS - iReticle Cell
            Contact your support engineer 
            Contact your support engineer
            WinSECS
            winsecs_support@amat.com
            978-795-8011
            WorkStream
            crc_support@amat.com
            800-726-7400
            For FAB-down only
            Xsite
            xsite_support@amat.com
            978-795-8011
             Europe
             
             China
             
             Japan
             
             
             
            Hours: 9:00 AM – 5:30 PM (GMT +9, No daylight savings)
            Product
            Email Contact
            Voice Contact
            All Products
            MAS_JKR_SWsupport@amat.com
            +81-52-238-2801
             Korea
             
             South East Asia
             
             Taiwan
             
             
              



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