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            Software Support Contacts

            Applied's Software Support

            We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.

            Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.

            For additional assistance, please select your region for your local support center contact information.

            North America

            Hours: 7:00 AM – 6:00 PM Mountain Time

            Product
            Email Contact
            Voice Contact

            Activity Manager
            apf_support@amat.com
            801-736-3300

            APF RTD/Reporter
            apf_support@amat.com
            801-736-3300

            Auto ID
            Contact your support engineer
            801-736-3300

            AutoMod
            automod_support@amat.com
            801-736-3300

            AutoSched AP
            autoschedap_support@amat.com
            801-736-3300

            CELLworks
            cellworks_support@amat.com
            978-795-8011

            CFM/CSM
            Contact your support engineer
            801-736-3300

            CLASS MCS 3
            Contact your support engineer
            801-736-3300

            CLASS MCS 5
            classmcs5_support@amat.com
            801-736-3300

            Cornerstone
            cornerstone_support@amat.com
            978-795-8011

            E3 Platform / FDC / R2R
            e3_support@amat.com
            408-563-7798

            FAB300
            9:00 AM - 6:00 PM PT
            crc_fab300@amat.com
            For FAB-down situations, Platinum customers should use the contact number given by Support

            FACTORYworks
            factoryworks_support@amat.com
            978-795-8011

            iDurables
            factoryworks_support@amat.com
            978-795-8011

            MBTC / MyPro
            ees_service@amat.com
            408-563-7798

            MTS
            Contact your support engineer
            801-736-3300

            NeXus
            crc_toolnexus@amat.com
            408-563-7798

            OCAPS
            factoryworks_support@amat.com
            978-795-8011

            Open MTS
            Contact your support engineer
            801-736-3300

            Patterns
            patterns_support@amat.com
            978-394-7725

            PROMIS
            8:00 AM - 8:00 PM ET
            promis_support@amat.com
            800-784-6778

            Sentinel
            sentinel_support@amat.com
            408-563-7798

            SPACE
            space_support@amat.com
            978-795-8011

            STATIONworks
            stationworks_support@amat.com
            978-795-8011

            TransNet MCS
            Contact your support engineer
            978-795-8011

            TRMS - iReticle Cell
            Contact your support engineer 
            Contact your support engineer

            WinSECS
            winsecs_support@amat.com
            978-795-8011

            WorkStream
            crc_support@amat.com
            800-726-7400
            For FAB-down only

            Xsite
            xsite_support@amat.com
            978-795-8011

            Europe

            China

            Japan

            Hours: 9:00 AM – 5:30 PM (GMT +9, No daylight savings)

            Product
            Email Contact
            Voice Contact

            All Products
            MAS_JKR_SWsupport@amat.com
            +81-52-238-2801

            Korea

            South East Asia

            Taiwan

            千度电影网